Looking for our returns form? Click here to download it
Returning an Item
We hope that you will be delighted with your purchase from Workwearsupermarket.com, but we understand that sometimes there may be a reason that you would like to return an item you have purchased to us. We aim to make this process as simple as possible:
- Contact us via email with your order number and the reason for return.
- We will then email back acknowledging your request.
- Once your return is received by us, you will get your refund within 5 - 10 business days (depending on your bank).
28 Day Returns
You can return an order or item up to 28 days from the day you receive your item.
Please note, items must be unused and in their original packaging, suitable for resale.
Please fill out our returns form and send the items to:
Unit 29, Leeway Estate
Once your return is received and inspected we'll contact you to let you know that your refund has been processed. Depending on your bank's processing time, it can take anywhere from 5-10 business days to show in your bank account.
Exchanging an Item
As with all returns, you can exchange an item up to 28 days from the day you receive your order. Just let us know and we'll be happy to assist.
Please note, exchanged items will incur an additional delivery charge. We will call you to take a manual payment for this plus any additional product costs (if applicable) prior to sending the new item.
Orders with Discount Vouchers
If an item you purchased was purchased with a discount voucher we will refund the amount that you paid (and not the amount the full price the item was listed for)
Faulty or Incorrect Items
Our dispatch and packing team always do their best to ensure your product reaches you as quickly as possible. In the unlikely event that you receive an incorrect item as a result of our error, please let us know immediately using our contact us form and we will ensure the issue is resolved promptly.
Rest assured, if it’s our mistake and we have sent the wrong size, colour or if the garments are faulty, we will happily arrange a collection of your goods free of charge.
If you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
We will replace all faulty customised items. However, we cannot provide returns on customised items that are not faulty. For that reason, we ask you to take your time when approving customised item designs. Remember, we're always here to help however we can to make sure everything is just right.
Here are some example reasons where we can't accept a refund:
- A customised item does not fit
- Goods are not returned in their original packaging
- Goods are returned without their tags
- Goods are soiled or worn
For health and hygiene reasons, we cannot exchange or refund opened under garments unless faulty. We can exchange or refund these items if hygiene strips and tags are in place and the original packaging is unopened and unmarked.