Privacy policy

Workwear Supermarket

Privacy Policy

Last updated: 4 June 2026

This Privacy Policy explains how Workwear Supermarket collects, uses, shares and protects personal information when you use our website, store, B2B portal, Workwear Portal app, products, services and support channels.

Quick summary

We collect information needed to provide our website, orders, accounts, B2B portal and customer support.
Our store and website are powered by Shopify.
The Workwear Portal app may store reminders and size notes locally on your device.
Portal login details, account information, order history and invoices are handled through the B2B portal platform.
You can contact us about privacy at admin@workwearsupermarket.com.

Introduction

Workwear Supermarket operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. These are referred to in this policy as the “Services”.

Workwear Supermarket is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase, use the Workwear Portal app, use the B2B portal or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.

Contact details: name, address, billing address, shipping address, phone number and email address.
Financial information: payment card details, transaction details, payment confirmation and other payment details.
Account information: username, password, security questions, preferences and settings.
Transaction information: items you view, place in your basket, add to a wishlist, purchase, return, exchange or cancel, and past transactions.
Communications with us: information you include when contacting customer support or sending an enquiry.
Device information: device, browser, network connection, IP address and other unique identifiers.
Usage information: information about how and when you interact with or navigate the Services.
App information: locally saved reminders, reminder dates, size notes and size history where you use the Workwear Portal app.

Personal information sources

Directly from you: when you create an account, use the Services, communicate with us or provide personal information.
Automatically through the Services: including from your device and through cookies or similar technologies.
From service providers: including providers used for technology, payments, support, fulfilment and other services.
From partners or other third parties: where permitted by law and relevant to the Services we provide.

How we use your personal information

Provide, tailor and improve the Services: including processing payments, fulfilling orders, arranging shipping, managing accounts, processing returns and exchanges, remembering preferences and improving the shopping experience.
Marketing and advertising: including promotional communications by email, text message or post, and online advertising for products or services.
Security and fraud prevention: including account authentication, secure payments, fraud detection, investigation of unsafe activity and protection of our Services.
Communicating with you: including customer support, enquiries, service updates and maintaining our business relationship with you.
Legal reasons: including compliance with law, valid legal processes, disputes, enforcement of terms and protection of our rights.

If you use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password or other access details.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy.

Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment and shipping.
Business and marketing partners who provide marketing services or advertising.
Third parties where you direct us, request us or consent to disclosure, such as for shipping products, social media widgets or login integrations.
Affiliates or companies within our corporate group.
Relevant parties in connection with a business transaction, such as a merger, acquisition, restructuring or bankruptcy.
Authorities, courts or other parties where needed to comply with legal obligations, lawful requests, enforcement of terms or protection of the Services, our rights, users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Workwear Portal app

The Workwear Portal app includes optional tools such as workwear reminders and My Sizes.

Local app data: saved sizes, size history, reminder names, dates and times are stored locally on your device.
B2B portal access: the B2B portal opens inside an in-app browser. Login details, account information, order history, invoices and portal activity are handled through the B2B portal platform and relevant service providers.
Notifications: reminder notifications are managed by your device operating system. You can change notification permissions in your device settings.
Feedback form: if you submit feedback through the app, your message, contact details and technical details such as IP address, device/browser information and submission time may be processed for support, troubleshooting and service improvement.

Local app data is not sent to Workwear Supermarket unless you choose to submit information through a form, contact us directly or use the B2B portal.

Third party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness or reliability of information found on third party sites.

Children’s data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information, contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined by applicable law.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit, so we recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline a request as permitted by law.

Right to access or know: you may request access to personal information we hold about you.
Right to delete: you may request that we delete personal information we maintain about you.
Right to correct: you may request that we correct inaccurate personal information we maintain about you.
Right of portability: you may request a copy of personal information we hold about you and ask us to transfer it to a third party, subject to exceptions.
Managing communication preferences: you may opt out of promotional emails using the unsubscribe option in our emails. We may still send non-promotional emails about your account or orders.

UK and EEA rights

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may also have the following rights:

Objection to processing and restriction of processing: you may ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of consent: where we rely on consent to process personal information, you may withdraw this consent. Withdrawal will not affect the lawfulness of processing based on consent before it was withdrawn.

To learn more about how Shopify uses personal information and rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of responsible data protection supervisory authorities is available at https://edpb.europa.eu/about-edpb/about-edpb/members.

International transfers

We may transfer, store and process personal information outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent UK mechanisms, unless the destination country has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice where required by applicable law.

Contact

Questions about privacy?

If you have any questions about our privacy practices, this Privacy Policy or would like to exercise any rights available to you, please contact us.

Email: admin@workwearsupermarket.com

Address: Workwear Supermarket, WLS, NP19 4SL, GB

For the purpose of applicable data protection laws, Workwear Supermarket is the data controller of your personal information.