Use the official iPhone App Store link or Android Google Play link above. The listing is called Workwear Portal and is published by Workwear Supermarket. Check that you are using the store for your device, rather than searching for the main Workwear Supermarket shopping website.

Check that Wi-Fi or mobile data is working and that your phone has free storage. Pause and resume the download if the store allows it. If it stays pending, restart your phone, reopen the App Store or Google Play and try again. Any Apple Account or Google Play download problems are managed through the relevant app store.

Check the compatibility information shown on the app's store listing, and install any available phone operating-system updates. Some older devices or OS versions may not be supported. You can still access the B2B portal in your mobile browser while using a compatible device.

Availability can depend on your app-store country, device settings or organisation's restrictions. Check your Apple/Google account region and store settings. If your phone is managed by your employer, speak to your IT administrator. You can use the browser portal in the meantime.

On iPhone, swipe to the App Library and search for Workwear Portal. On Android, open the app drawer and search for the same name. You can also return to the store listing and tap Open. Some phones do not automatically place new apps on the Home Screen.

Follow the App Store or Google Play sign-in or device-verification prompt. This is part of your phone's download process, not your Workwear Supermarket B2B login. If the store account is locked or cannot install apps, use your Apple/Google support options.

Some work devices restrict app installations, permissions or access to the app stores. Your organisation's IT administrator can check whether the phone is allowed to install Workwear Portal. Alternatively, use the B2B browser portal.

Close the app fully and open it again. Check for a Workwear Portal update in your app store, then restart your phone if needed. If the issue continues, check your device's software version and internet connection. Reinstall only as a last resort: locally saved My Sizes notes and reminders may be removed when you delete the app.

Switch between Wi-Fi and mobile data to test the connection, then close and reopen the app. Check whether the B2B portal opens in your browser. Temporary mobile-network, VPN or workplace-network restrictions can affect pages loading. If the browser portal works, it is a handy alternative for ordering.

Make sure you have an internet connection, close and reopen the app and install any available update. Some shortcuts open the existing B2B web portal, which requires an active connection and your approved portal login. Try the portal directly if needed.

Open the App Store on iPhone or Google Play on Android. Find Workwear Portal and select Update if it is offered. If the button says Open, no manual update is currently offered by that store for your device.

Only after trying a normal restart and any available app update. Before deleting: copy any important My Sizes notes and reminder information to a safe place. Those tools are stored on the device and deleting the app or clearing its storage can remove that information. Your B2B portal orders and account are separate from these local notes.

Open Workwear Portal, choose the portal/ordering option and sign in using your approved Workwear Supermarket B2B account. The app is not a public shopping app and does not create a new trade account automatically. See the full portal guide for a walkthrough.

If your business already has an approved account, start at the account activation and password page using your approved email address. Check your inbox and junk folder. If your account has not yet been set up, request a business/trade account.

Use the activation and password reset page, then sign in with the email address associated with your approved B2B account. Avoid creating unrelated accounts. If the account still cannot be accessed, use the B2B contact page for account assistance.

Each business can have its own approved catalogue, brands, pricing, colours and ordering rules. What you see may be determined by your company's account setup rather than your phone. Ask your company account administrator or contact the WSM B2B team if an item you are authorised to order is missing.

Some business accounts have order approval rules. Check the order's status in the portal and follow your company's normal approval process. If you are unsure who authorises orders, contact your company account administrator. The app itself does not override approval rules.

Check the portal's order history and any order confirmation before placing it again. This helps avoid duplicates. If the status or payment is unclear, contact the WSM team with the order number or company name; don't submit the same order repeatedly.

Yes. Sign in from a desktop, tablet or mobile browser at the Workwear Supermarket B2B portal. The app provides quick access and useful on-device tools; the full ordering system remains available in your browser.

Check that notifications are allowed for Workwear Portal in your phone's Settings > Notifications. Also check Focus/Do Not Disturb modes and, on Android, any battery restrictions affecting notifications. Open the app to check that the reminder was created for the intended date.

No. Notifications are for optional app reminders. You can still open your B2B portal and place orders without allowing reminder notifications.

That's expected. My Sizes is an optional local note feature, not a cloud-synced staff database. Notes saved on one device do not automatically appear on a second device or in the browser portal.

No. Saved measurements and size notes are for reference only. Always select and confirm the correct product sizes, colours and quantities inside the B2B portal before placing an order.

Do not assume they will. My Sizes entries and app reminders are stored on the device, so deleting the app, resetting the phone, clearing app storage or changing devices may remove them. Record anything important before taking those steps.